This privacy notice explains how we use any personal information we collect about you.
We collect information about you when you engage us for financial advice, mortgage advice or investment
management services. This information will relate to your personal and financial circumstances. It may also include
special categories of personal data, such as data about your health, if this is necessary for the provision of our
services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer
to collect standard internet log information and visitor counts. We'll use this information collected from the website to
distinguish between new and returning visitors.
In order to provide our service to you effectively, we may need to gather personal information about your close family members and dependants. In such cases, it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We'll provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
The primary legal basis that we intend to use for the processing of your data, is for the performance of our contract
with you. The information that we collect about you is essential for us to be able to carry out the services that you
require from us effectively. Without collecting your personal data, we'd also be unable to fulfil our legal and regulatory
obligations.
Where special category data is required, we'll obtain your explicit consent to collect and process this information.
We collect information about you in order to provide you with the services for which you engage us.
If you agree, we may email you about other products or services that we think may be of interest to you.
We won't share your information for marketing purposes with other companies.
To deliver our services to you effectively, we may send your details to third parties such as those that we engage for
professional compliance, accountancy or legal services, as well as product and platform providers that we use to
arrange financial products for you.
We also may liaise with housebuilders with regards to the status of your mortgage application. This could involve
disclosing data to them, which is often required, in order to help you in securing the property.
Where third parties are involved in processing your data, we'll have a contract in place with them to ensure that the
nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data
and that they'll only act in accordance with our written instructions.
Where it's necessary for your personal data to be forwarded to a third party, we'll use appropriate security measures
to protect your personal data in transit. This will usually involve inputting information onto secure websites for the
purpose of obtaining illustrations and quotes. We may also forward your details by post using Royal Mail.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime, we may send your
details to third party agencies for identity verification purposes.
During the course of our relationship with you, we'll retain personal data which is necessary to provide services to
you. We'll take all reasonable steps to keep your personal data up to date throughout our relationship.
We're also subject to regulatory requirements to retain your data for specified minimum periods. These are,
generally:
• Five years for investment business
• Three years for mortgage business
• Indefinitely for pension transfers and opt-out business
• Three years for insurance business
These are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer, where we believe it's in our legitimate interests to do so. In any case,
we will keep your personal data for as long as required in order to protect our commercial interests with regard to
potential litigation or complaints.
There is no longstop within Financial Services for a consumer to register a complaint, it is for this reason that we
need to retain data.
You have the right to request deletion of your personal data. We'll comply with this request, subject to the
restrictions of our regulatory obligations and legitimate interests as noted above.
You have the right to request a copy of the information that we hold about you. If you'd like a copy of some, or all of
your personal information, please email or write to us using the contact details noted below.
When your personal data is processed by automated means, you have the right to ask us to move your personal
data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct
or remove any information that you think is incorrect.
We'd like to send you information about our products and services which may be of interest to you. If you've agreed
to receive marketing information, you may opt out at a later date.
At any time, you have a right to stop us from contacting you for marketing purposes. If you no longer wish to be
contacted for marketing purposes, please contact us by email or post, our details are below.
We use cookies to track visitor use of the website and to compile statistical reports on website activity.
For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We keep our privacy policy under regular review and we'll place any updated policy on our website.
This privacy policy was last updated on 10/08/2026.
Please contact us if you have any questions about our privacy policy or information we hold about you:
by email at
enquiries@mosaac.co.uk
Or write to us at:
Mosaac Ltd
1 Station Road
Royston
Barnsley
S71 4EW
(for compliance purposes only)